Shipping & Returns
Welcome to A2 Ewing Exclusive’s Shipping and Returns page. We’ll cover our policy, as well as our most-asked questions related to returns and exchanges. Please review our top questions answered below.
If your question didn’t make the list, if you have questions regarding our items prior to placing your order, or if you are having technical issues with ordering, please email us at info@A2EwingExclusive.com or call us at 1 (937) 989-2233 for immediate assistance.
SHIPPING POLICY
Along with weather delays out of our control, many businesses are still understaffed, which could affect shipping and transit times. We'll continue to strive to get our amazing customers their orders as quickly as possible!! You have our word!
What are your shipping options?
We have 4 domestic shipping options to choose from upon checkout. For items needed in a hurry, please select one of our expedited shipping options to receive your item(s) sooner. For customers in the Dayton, Ohio area, we do offer free local pickup. Read below for more instructions on how to select the right shipping for you!
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Free US Shipping - Our store offers free shipping on all US orders over $75! Just please give us 3-5 business days to process your order. Once your order is processed, it will arrive in 3-5 business days.
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2 Business Days - $15.00 - Place your order by 2pm EST, and we’ll ship it out the same business day. You will receive your order in just 2 business days (excluding the order date). Expedited orders cannot ship to a PO Box.
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Next Day Shipping - $30.00 - Place your order by 2pm, and we can ship it out that same day. It will be at your door the next business day. Orders placed after 2pm will ship out the next business day and arrive the following business day. Our business days are Monday-Friday, and weekends and holidays are not included in these delivery times. We cannot guarantee overnight to Hawaii and Alaska....however, we'll do our best! Expedited orders cannot ship to a PO Box.
*Please note that delivery times do not include weekends or holidays. Business days are Monday-Friday. Any delays due to UPS/USPS exceptions and weather related delays are beyond our control. Shipping charges are non-refundable.
International Shipping rates?
We LOVE our international boutique customers! For shipping internationally, we have a flat shipping rate of $18.95 per order. Please note, the customer pays duty and tax fees at the time of delivery.
When will my order ship?
Most orders ship the next business day after the order has been placed! We do offer expedited shipping options if you’re shopping in a hurry. However, for free shipping from our boutique, processing may take up to two business days.
What if my package was lost or stolen?
If your package is lost or stolen, we will open an investigation with the shipping carrier. Please note this may take up to 7-10 business days.
Once the investigation is complete, if your item is lost in transit or delivered to the wrong address we will replace your items or issue a refund if they are not available. However, if the shipping carrier determines the package was delivered to the correct address we are unable to issue a refund.
It is the customer's responsibility to ensure the correct shipping address is correct. We are not responsible for mis-delivered packages due to an incorrect shipping address being entered by the customer, or if a package is shipped back to us due to an incorrect or undeliverable address. Please make sure all shipping info is correct before placing your order.
Returned packages: If a package is sent back to us due to an incorrect mailing address or an unsuccessful delivery due to no response from a carrier during a signature required delivery, the customer will be asked to pay to re-ship the order(s).
RETURN & EXCHANGE POLICY
What is your Return Policy?
At A2 Ewing Exclusive, we understand that sometimes your dream item didn’t end up being all that dreamy. We are happy to accept returns and will issue store credit for the amount of the item(s). Please review our full return policy below.
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Returns are for store credit only. No refunds will be issued.
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Free prepaid return labels are generated below for US orders only.
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Items marked FINAL SALE may not be returned, refunded or exchanged.
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All returns/exchanges must be done within 30 days of order receipt.
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Items must be unwashed and unworn. If items appear worn, have makeup or other stains, excessive pet hair, or smell of smoke or perfume, your return WILL NOT be accepted and will be returned to you at your expense.
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NON-RETURNABLE: Final sale items, Socks, Hats, and Masks.
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Damages must be reported within 3 days of receiving merchandise. Please contact Sales@A2EwingExclusive.com or call 1 (937) 989-2233 for assistance.
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A2 Ewing Exclusive reserves the right to charge a flat $15.95 restock fee for excessive returns. This pertains to a return rate over 75%. This allows us to continue to provide our customers with Free Shipping AND Free Returns. Damaged items excluded.
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A2 Ewing Exclusive reserves the right to terminate accounts at its sole discretion.
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Store credit expires 2 years after it is issued.
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All Ewing Exchange items are Final Sale
Items not meeting the above guidelines will be returned to you at your expense; after 30 days all non-returnable merchandise will be donated. For additional information on returns, or if you have a question that wasn’t answered, please email us at sales@A2 Ewing Exclusive.com
How do I return my merchandise?
We offer a simple option to send back your return merchandise! Follow our easy steps for a hassle-free return.
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Please review our return policy to be sure your return meets our requirements. Returns that do not meet requirements will not be accepted and additional postage will be paid to have them returned to you.
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Place unwanted merchandise in a shipping safe box or envelope with the original invoice included.
-> -> CLICK HERE TO FILL OUT OUR RETURNS FORM <-<-
You will receive an email that will include your prepaid label.
If you chose not to use the provided Return Label option, you may mail your return to:
A2 Ewing Exclusive
8139 Old Troy Pike
Huber Heights, OH 45424
United States
When will my return be processed?
We typically process all returns within 5-7 business days. Once processed, you will receive an email showing it has been completed and your credit is available for use! We appreciate your patience around the holidays. Please record your tracking information to check when it arrives back at our facilities.
If you have any issues with printing your return label, please email sales@A2 Ewing Exclusive.com. We will send a confirmation email when your store credit is available.
*We recommend recording your tracking information to ensure delivery.
How does the exchange process work?
If you would like to exchange the same item for a different size, you may go ahead and place a new order for that item. You will receive free shipping from our boutique for the new item and we will issue a REFUND back to your original payment form for that item when your return is processed. All other returns are for store credit only. Click on the link above to begin any exchange process as well.
Can I exchange my item for a different size?
Yes! We have two options you can take to exchange your item for a new size.
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Our inventory moves quickly, so we recommend purchasing the new size now. Return the original size to us within 30 days of ordering for a refund.
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Return the unwanted size to us, note the exchange on your invoice, and we’ll ship the new one. A credit will be issued if the item has sold out.
Please be aware that sale items are final sale and are not eligible for returns or exchanges.
How do I exchange my purchase for a completely different item?
If you’d like to exchange your purchase for an entirely different item, please send your item(s) back to us. We will then issue store credit to you, making it easy for you to purchase your desired item.
Have a question you don’t see here?
Whether you want more information about our boutique’s free shipping, or you want to know more about our return labels, please reach out to us with questions we haven’t already answered. You can email us at Info@A2EwingExclusive.com.